Privacy statement
This privacy and cookie statement was most recently revised on 11 September 2026.
DEKMANTEL B.V. (hereinafter: DEKMANTEL) offers an application and the following websites:
www.dekmantelfestival.com
www.dekmantel.com
dekmantel.org
www.lentekabinet.com
www.dekmantelselectors.com
www.dekmantelfestival.com.br
hetkabinetfestival.nl redirects to lentekabinet.com and is covered by this statement.
As part of the services we offer, we process personal data. This privacy statement tells you what personal data we process from you and what we do with your personal data.
Our privacy and cookie statement in short
Your privacy is of great importance to us. We therefore comply with the General Data Protection Regulation (hereinafter: GDPR). This means that we:
Record our purposes before we process your personal data, as set out in this privacy and cookie statement.
Store as little personal data as possible and only the data necessary for our purposes.
Ask for explicit consent for the processing of your personal data, should consent be required.
Take the necessary security measures to protect your personal data. We also impose these obligations on parties who process personal data on our behalf.
Respect your rights, such as the right of access, rectification or erasure of your personal data processed by us.
For what purposes do we use your personal data?
We obtain various personal data from you. We explain for each purpose what data we collect, why we process it and how long we retain it. If you have any questions or would like to know exactly what information we store about you, please contact us. Our contact details are mentioned at the bottom of this privacy statement.
Contact and complaint handling
When you send us an e-mail, fill in the contact form on the website, contact us by telephone, or contact us in any other way, you agree to our terms and conditions of contact (execution of the agreement).
For this purpose, we process the following personal data:
Name
Business information (if you contact us from a business perspective)
Contact details (e-mail address and telephone number)
Social media account
Any information you provide as part of the content of a message
We store these contact moments with the personal data you provide for the purpose of carrying out the contract and handling your complaint if necessary. We keep this information for as long as necessary for this contact or up to 2 years after we last had contact with you, because we want to make sure we have handled your question or complaint properly.
Account creation
To access certain features of our websites and application, you can create an account using your e-mail address and password. With your account, you can log in, view your tickets, save your favourite artists and manage your preferences (execution of the agreement).
For this purpose, we process the following personal data:
First name
Last name
E-mail address
Country
Ticket type
Order date
Billing details
We store this information so that you do not have to re-enter it every time you visit our websites or application and so that we can contact you more easily if necessary, until you delete your account or for a maximum of 2 years after you have been inactive, as we then assume you no longer wish to use your account. Where a statutory retention period applies to your data, we will delete your data after this statutory retention period has expired (e.g. the 7-year tax retention obligation).
You can update your information at any time through your account settings.
Application
We offer a mobile application via the App Store and Google Play. Through the app, you can use our services (performance of the agreement).
For this purpose, we process the following personal data:
Login data
Apple ID
Google Play account
E-mail address
Location details
We will store your data for as long as you have the application or for up to 2 years after you last used your account as we will then assume you no longer wish to use our services.
Notifications
When using our application, you can choose to have us send you notifications. For example, you can receive a notification when a new message is ready for you within the application. This notification will then appear on your device. We will only send you notifications and use this data with your consent.
For this purpose, we process the following personal data:
Unique user ID
We store this information until you withdraw your consent. You can withdraw your consent at any time by adjusting your preferences in the application settings.
Placing and handling orders
When you place an order with us, we need certain personal data to process your order properly (execution of the agreement).
For this purpose, we process the following personal data:
Account details
Name
Address
Contact details (e-mail address and telephone number)
Payment details
IP address
Other information relevant to the agreement
We store this data for 2 years after you last logged into your account, or 2 years after the last order was placed. We keep some data longer if we are legally obligated to do so (e.g., because of the 7-year tax retention obligation).
Tickets for our events
Tickets for our events are sold through our ticketing partner. To admit you to an event, to handle name changes and resale, and to keep our own records of the sale, we receive the order data from that partner (execution of the agreement).
For this purpose, we process the following personal data:
First name and surname
E-mail address
Date of birth
Gender
Full address and telephone number
A personal identifier assigned by the ticketing partner
Ticket type, order date, price and point of sale
Whether you opted in to receive our newsletter
Whether you were admitted through a guest list
The IP address used to place the order
We store this data for 2 years after the last order was placed, unless a statutory retention period requires us to keep it longer. Where we use this data for statistics about our events, we first remove the personal data, and we report only on groups, never on individuals.
Track & Trace
When you have placed an order in our webshop, you can track it via our Track & Trace website.
For this purpose, we process the following personal data:
Name
Contact details (e-mail address and telephone number)
Order details
Address details
We store this data for the duration of the agreement.
Visual material
Visual material is displayed on our website. This visual material may be produced by us or by our business partners. We process these data based on your consent that you have given to us.
For this purpose, we process the following personal data:
Name
Contact details (e-mail address and telephone number)
Visual material and images
Any information you disclose about yourself in visual material (videos)
We store this information until you withdraw your consent. You can withdraw your consent at any time by contacting us.
Newsletter
On our website you can subscribe to our monthly digital newsletter (consent). We only send out the newsletter with your consent, which you give by ticking the box on the sign-up form. The newsletter contains promotions, discounts, tips and information about the products and services of DEKMANTEL. Furthermore, we can send personalised messages based on your account should you wish to do so.
For this purpose, we process the following personal data:
E-mail address
Your personal data is stored until you unsubscribe from our newsletter. If you no longer wish to receive the newsletter, you can unsubscribe at any time. There is an unsubscribe link in every newsletter.
Surveys
From time to time, we may conduct surveys to gather feedback from our users and improve our products and services (consent). We do not run surveys at the time of writing; if we start, we will process the data described here.
For this purpose, we process the following personal data:
E-mail address
Any other information you include in your feedback
Your data will be retained as long as necessary to analyse the survey results, after which it will be deleted within three months.
When can we share your personal data with third parties?
DEKMANTEL will only share your data with third parties to the extent permitted by current legislation. We may provide your personal data to third parties when:
We have engaged them to process certain data;
We have a legal basis to do so;
We are legally obligated to do so (e.g., if the police demand this in case of a suspicion of a crime).
Third parties processing personal data on our behalf or yours:
IT suppliers and service providers
Hosting party
Cookie service providers
Ticketing partners
Payment service providers and collections agencies
Mail order companies
Marketing companies
Partner companies
Government agencies (e.g., tax authorities, municipalities)
DEKMANTEL may provide your personal data to parties located outside the European Economic Area (EEA) to provide those services. DEKMANTEL will only do so if there is an appropriate level of protection for the processing of personal data.
This privacy statement applies only to the services of DEKMANTEL. We are not responsible for the privacy practices of other websites, which can be accessed through a link on our website.
Social media buttons
We use social media buttons on our website that redirect you to the relevant social media platforms. This gives you the option to follow us and share content. The buttons operate through bits of code provided by the social media networks. If you want to know what the social media platforms do with your personal data, please read the relevant privacy statement:
Cookies
Our website uses first party and third-party cookies. Cookies are small data files that can be automatically stored on or read from the visitor's device (such as PC, tablet or smartphone) when visiting a website. This is done via the web browser on the device.
We use the following types of cookies:
Functional cookies: these cookies have a functional role within the website. The cookies ensure that the website functions properly.
Analytical cookies: these cookies give us insight into how our website is used. Based on this information, we can make our website more user-friendly.
On your first visit to our website, we show you a message explaining how cookies are used and asking for your choice. We place no analytical cookies, and load no analytics provider at all, until you accept. If your browser sends a Global Privacy Control signal, we treat that as a refusal and do not ask again. We do not use advertising or marketing cookies, and we do not track you across other websites.
The cookies we use are listed below.
Functional cookies
dk-consent — remembers the choice you made in the cookie message. First party. Maximum of 1 year.
dk_session — keeps you signed in to your account. First party. Duration of the session.
dk_cart — remembers the contents of your shopping basket. First party. Duration of the session.
dk_app — records that you opened the page from our application, so the page adapts. First party. Duration of the session.
Analytical cookies, placed only after you accept
dk-vid — recognises a returning device so visits are not counted twice. First party. Maximum of 13 months.
Google Analytics (Google LLC, United States, Privacy Statement). Gives us insight into visitor behaviour so we can improve the site. We have a data processing agreement with Google, we do not use advertising features, and advertising storage stays switched off. Maximum of 2 years.
Third-party content you choose to open
Some pages contain audio or video from other platforms. These are loaded only when you play them, and the provider may then place cookies of its own:
SoundCloud for the audio player.
YouTube, in its no-cookie variant, for embedded video.
Vimeo for embedded video.
Enabling and disabling cookies
You can set your web browser to only accept cookies with your consent. Consult your browser guide for more information. Please note that many websites will not function optimally when cookies are disabled.
Deleting cookies
Most cookies have an expiry date. When an expiry date is set, the cookie is automatically deleted once that date passes. You can also choose to delete the cookies manually before the expiry date. Below you will find a link to the provider's own instructions for each browser.
Security
Personal data security is of great importance to us. We therefore take appropriate technical and organisational security measures with regard to the processing of personal data to be carried out, against loss or against any form of unlawful processing (such as unauthorized access, corruption, alteration or disclosure of personal data). We constantly update security and pay close attention to what can go wrong.
What are your privacy rights?
You can always contact us if you have any questions regarding our privacy and cookie statement. Besides that, you have the following rights regarding your personal data:
Right of access: you have the right to access the personal data we process about you.
Right to rectification: you have the right to correct or supplement the personal data we process about you, e.g., if they are incorrect or incomplete.
Right to object: you have the right to object to the processing of your personal data and to direct marketing.
Right to erasure: you may request us to erase your personal data. You can also delete your account directly through your account settings. Please note that deleting your account may not result in the immediate deletion of all personal data. We may retain certain information where this is necessary.
Right to withdraw your consent: if you have consented to us processing personal data, you can withdraw your consent at any time.
Right to data portability: if it is technologically possible, you have the right to have the personal data we process about you transferred to a third party.
Right to restrict processing: in some cases, you can request that we restrict the processing of your personal data (temporarily or otherwise).
We may ask you for identification to fulfil your request. We require this information to ensure that the requested personal data belongs to the right person.
We will generally comply with your request within one month. However, this period may be extended by two months depending on the specific privacy rights or the complexity of the request. If we extend this period, we will inform you in good time.
If you wish to exercise any of your rights, you can do so by sending an e-mail to privacy@dekmantel.com.
Changes to this privacy and cookie statement
When there is a change in our services, we will also need to change our privacy and cookie statement. Please consult this privacy and cookie statement regularly for the most up-to-date information.
Questions or filing a complaint
If you have any questions or wish to make a complaint about the use of your personal data, please send an e-mail to privacy@dekmantel.com. We will address each question and complaint internally and communicate this further with you. Should you feel we have not been able to help you properly with any questions about your privacy, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Contact details
For questions about our privacy and cookie statement or your rights, you can always contact us using the following information:
Dekmantel B.V.
Wagenstraat 5, 1017 CZ Amsterdam
E-mail address: privacy@dekmantel.com
Phone number: +31 20 771 2862
Chamber of Commerce no.: 58295372